Refund Policy

1. Definitions

• Engagement: A consulting project, sprint, retainer, workshop, or subscription-based support plan.
• Deposit: Upfront payment to reserve capacity and begin discovery/planning.
• Deliverables: Reports, dashboards, frameworks, documentation, models, training materials.

2. Deposits & Onboarding Fees

• Deposits are non-refundable once work has started (e.g., kickoff, discovery sessions, access setup, research).
• If you cancel before kickoff and before any work begins, we may refund the deposit minus payment processing fees.

3. Fixed-Scope Projects (e.g., 2–6 week sprint)

Refund eligibility depends on progress:

• Before kickoff: Refund possible (minus processing fees).
• After kickoff, before first deliverable: Partial refund may be considered based on hours consumed and committed costs.
• After delivery of first milestone/deliverable: No refund for completed milestones; remaining scope may be cancelled with written notice per contract terms.

4. Retainers / Monthly Services

• Retainer fees cover reserved availability and ongoing service time.
• No refunds for a month once that month’s work has started.
• Cancellation requires 30 days notice . Work continues through the paid period.

5. Workshops / Training

• If cancelled 72 hours before the scheduled session, a refund may be issued (minus processing fees).
• If cancelled within 72 hours, fees are non-refundable, but we may reschedule once as a courtesy (subject to availability).

6. Digital Deliverables

Once a report, dashboard, framework, or model is delivered, it is considered delivered professional work and is non-refundable. If there’s an error or missing agreed scope, we will correct it per the project agreement.

7. Disputes / Chargebacks

If you believe a billing error occurred, contact us first at contact@balio.solutions.
Initiating a chargeback without contacting us may delay resolution and can result in access suspension to deliverables until resolved.

8. How to Request a Refund

Email contact@balio.solutions with:

• invoice number
• engagement name
• reason for request
• date of purchase
  We typically respond within 3–5 business days.

9. Policy Updates

We may update this policy periodically. The “16 Feb 2026” date reflects changes.